Frequently Asked Questions

Q: Are you a licenced company?

Yes. We are licenced by the public carriage office under Licence Number: 10024.

Q: How do I make a reservation?

You can book via online, Live Chat or call us straight away on +44 203 927 2626.

Q: What type of vehicles do you have?

Please check our range of fleets fleet page for details

Q: Do I have to give you my personal information each time I book a reservation?

You can open an account for free so that we keep your details with us and use it for your convenience. Call us to open an account.

Q: How early do I need to book my taxi?

We recommend you to book your taxi a minimum of 3 hours in advance online or on the phone. In many cases we are able to provide vehicles on much shorter notice so please call us and check availability.

Q: Are your prices per vehicle or per person?

All prices are per vehicle.

Q: Are there any hidden charges?

No. The price you see is the price you pay. Credit card surcharges, if any, are shown upfront before you book online.

Q: How long have you been in business?

We have been in the passenger logistics and transportation business for over 10 years.

Q: What airports do you cover?

We cover all major London Airports which include Heathrow, Gatwick, Stansted, Luton and London City Airport…

Q: Can I pay in cash?

Yes, please pay the driver in Pounds Sterling (£) at the end of the journey.

Q: Can I pay by credit or debit card?

Yes. You can use your credit or debit card to pay your journey using our 3D secured Payment Gateways.

Q: Can I book for more than 8 passengers?

Yes it is possible for us to cater for larger groups of more than 8 passengers. Please call us on +44 203 927 2626 or email us on info@british-airport-riders.co.uk to enquire for prices and bookings.